How to Report Bugs and Get Them Fixed – MAGE

If you have encountered a bug or issue while playing Goal Battle, our support team is here to help you resolve it quickly and effectively. This guide explains how to report bugs with detailed information so our team can investigate and provide solutions to keep your gameplay fun.

How to Report a Bug

To help us understand and fix the bug you are experiencing, please provide as much detail as possible when reporting it. This includes the type of bug, the circumstances when it occurs, and any steps you have taken to try and fix it yourself.

Describe the bug clearly (e.g., visual glitches, reward not received, game crash).
Note when and how often the bug occurs (e.g., after using a super power or during matchmaking).
Explain steps you took before encountering the bug (e.g., restarting the game, clearing cache).
Provide screenshots or videos if possible to illustrate the issue.

Troubleshooting Common Bug Types

Before contacting support, you can try these tips for common issues:

For visual glitches: Restart the game or clear the game cache to refresh graphics.
If a reward was not received: Check your in-game inbox for unclaimed rewards before reporting.
For connection or matchmaking issues: Ensure your internet is stable and try reconnecting to the game.

Contacting Mage Support

If the bug persists after troubleshooting or is more complex, please contact Mage’s multilingual support team for assistance.

Use the in-game support/help feature to submit your bug report.
Include all details and any attachments when submitting your report to help us resolve it faster.
Our team will investigate the issue and follow up with guidance or fixes as quickly as possible.

Our Commitment to Fair and Enjoyable Gameplay

At Mage, player fun is our top priority. We thank you for helping us improve Goal Battle by reporting bugs and we are dedicated to resolving all issues with a clear and supportive approach. We always strive to keep your gaming experience smooth, and enjoyable.